Terms & Conditions/Reservation Agreement:

1. RECEIPTS: Please make sure that you receive via email a separate confirmation for every trip reserved.

2. AIRPORT ARRIVALS: FLIGHT INFO MUST BE UP-TO-DATE TO AVOID MAJOR DELAYS IN AIRPORT PICK UPS: Please turn cell phone on as soon as you land. By the airport authority rules: To enter the airport we must have your up-to-date flight number on file, also so we can monitor your arrival(no need to call if flight is delayed). If after 1 hour from the flight landing time the driver and vehicle did not depart the airport, a waiting charge of $15 to $25(depending on vehicle reserved)per 15 minutes increment will be charged to the account on file. The same fees apply to any wait time for a 2nd flight that was not pre-arranged & listed on this confirmation in addition to the one we have on file. A pick up from more than 1 terminal will incur an additional $20 entry fee + any wait charges after 1st terminal pick up(Please understand that we pay a high premium for parking inside airport terminals and we are merely passing on the cost). If we are provided with more than 1 flight to monitor at time of reservations, the latest arriving flight will take precedence where the driver will arrive at it's corresponding baggage claim at the updated arrival time. Flights arriving at 11:00pm or later, scheduled & delayed flights included, will incur a $10 to $25 late arrival fee depending on delay time. If a flight becomes severely late guests in this case must call the driver as soon as they land allowing 20-30 minutes for pick up.

3. PAYMENT & CANCELLATION POLICY: Service must be pre-paid in full via any credit/debit card at time of booking (for 1 way, round trip, or 3 way if any) and a confirmation and a receipt for each service will be e-mailed shortly after reservations are made. No shows at the pick up location (i.e. airport, hotel, etc.) & a notice of cancellation that is less than 48 hours (72 Hrs minimum for limos)will result in forfeiture of the fare including gratuities if not given proper notice. To verify that your reservation has been cancelled and to insure proper credit please make sure that you receive a cancellation notice for each cancelled transfer(i.e. 1 notice for 1 way, 2 notices for round trip, etc.). All cancelled reservations or downgrades, regardless of when they were canceled, with $400 or more refund due will incur a 5% credit card processing fee to be deducted from balance even if given proper notice. Unless services are reserved & pre-paid, prices may increase without notice.

4. MEET & GREET PROCEDURE: FROM TORONTO PEARSON AIRPORT: Meet the driver who will be holding a sign with the passenger's name displayed inside baggage claim at the bottom of the escalators prior to collecting luggage(call 1-866-905-3942 if unable to locate the driver).

5. FROM HOTELS, RESIDENCES & FIXED LOCATIONS: DRIVER WILL BE STANDING BY OUTSIDE MAIN ENTRANCE: In most cases we position the driver at the pick up location 15 minutes prior to departure. Please be ready at least 5-10 minutes before pick up time to allow for loading. We must leave by the scheduled pick time at the latest as we have commitments towards other guests so please be prompt. A grace period of 15 minutes wait is provided. After 15 minutes: a wait charge of $18 to $30 per 15 minute increment(based on vehicle type) will be charged to the account on file. Pick ups/arrivals between 11:00pm & 6:00am will incur a late/early pick up fee of $10 to $25 depending on pick up time.

6. CHILD SEATS: In order to accommodate other families requests, a maximum of 2 car seats and 2 booster seats(Any combination except 3 car seats or 3 boosters) may be provided at no charge & must be requested at time of reservation and noted in writing on your confirmation. Rear facing infant seat, a 3rd car seat or booster are provided at an additional $10 per seat per transfer.

7. VEHICLE SUBSTITUTIONS: With the exception of stretch limousines, SUV limousines, and Executive SUV's, vehicle reserved may be substituted with a larger capacity vehicle at no extra charge and without notice.

8. MAXIMUM LUGGAGE CAPACITY: Please note the maximum bags allowed on the reservation for your reserved vehicle/s(listed is the # of full size bags. You may add a few small carry-ons) & notify us immediately if you need to upgrade to a larger vehicle in order to avoid major delays, additional charges, & not having a larger vehicle available on the day of service. If you were transported on the first day of service in a vehicle larger than the one reserved, please do not assume that you will be returned in the same size vehicle(you must contact us to upgrade if needed).

9. EXTRA STOPS: Unless pre-arranged, and listed on this confirmation, and due to scheduling constraints, stops between pick ups & drop offs will not be permitted and last minute service add-ons may not be available so please plan ahead.

10. LOST & FOUND: Not responsible for articles left in the vehicle's passenger compartment and if found will be delivered(schedule permitting) for a charge, or shipped at customers expense.

11] DAMAGE REPAIRS, CLEANING AND SANITIZING FEES: In the case a guest leaves any damage , spillage, or becomes sick inside the vehicle, guest shall be responsible for those damages and for a professional cleaning fee if needed in addition to any loss of revenue resulting from the vehicle deemed out of service during recovery period.

12. FUTURE FUEL SURCHARGE: In the event fuel prices reach $2 per liter or higher come the day of service a fuel surcharge of 3% or higher, depending on increase, of the total will be charged to the account on file.

Your safety & comfort are our # 1 priority & we truly appreciate your business and your cooperation. Please take a moment after service is provided to post a review on TripAdvisor or Google (a reminder email will be sent). We truly appreciate your business. Thank you.



Google Rating

4.8      26 reviews


Photo of MC James

MC James
  November 12, 2022

Excellent car, excellent driver, excellent service! Highly recommend. Smoothest drive ever. They confirmed before and showed up 15 mins. early. Very impressed with above and beyond care taken to make my trip to and from the wedding absolutely perfect!!! Thank you!!

Photo of Kimberley Rheault

Kimberley Rheault
  October 10, 2022

I booked this company because I had too much luggage to take train to airport without help. It was a little expensive but going door to door was the best option I felt and was also sure of reaching airport in plenty of time for overseas flight. I was picked up ay the time arranged, helped with luggage and had wonderful trip with driver as we chatted the entire way. The time flew by and I arrived at Pearson Airport in ample time for flight. The driver helped with my luggage while I went for a cart. I was so pleased that I booked her again on my return and had an equally pleasant time and actually felt that I had made a new casual friend. Service was the best, advice was excellent and I would not hesitate to use this company again if I was taking a big trip where time and safety a priority. Well worth the cost as no problems, travel excellent and company and assistance with bags a plus. Pick up at airport also great as well informed where we would meet and she was prompt and helpful, especially as I was travelling alone and I am 75 years old. I highly recommend this service. I was travelling from Windsor to Toronto airport.

Photo of Ibrahim Yousaf

Ibrahim Yousaf
  August 09, 2022

The ride was absolutely amazing, the car was fully air conditioned and clean. Nazia was really kind and sweet throughout the journey and I had an amazing time as well. There was also complementary water included in the ride. Would definitely recommend it :)

Photo of Alex Smid

Alex Smid
  August 02, 2022

Excellent service, Always on time, chauffeurs are always very courteous , highly recommended 👍🏻

Photo of Julie DeVos

Julie DeVos
  August 01, 2022

We were so pleased with the service to Toronto airport!! Our driver was so sweet and personable!! We would definitely use the service again and highly recommend Luxury Lift!! Price very reasonable!!

Photo of Justin White

Justin White
  August 01, 2022

Timely and friendly!!! We have used them for decades...

Photo of Daniel Bowser

Daniel Bowser
  July 20, 2022

Photo of Brian McKeown

Brian McKeown
  July 01, 2022

EXCEPTIONAL SERVICE!!! My wife and I recently (June 7th. and June 14th.) had the pleasure of using Luxury Lift for transportation to and from Toronto Pearson International Airport. Without any hesitation, I would highly recommend this company if you are looking for transportation. Their drivers were very punctual, professional, pleasant, and reliable. Our first driver (my apologies for not getting his name) arrived ten minutes early for our pick-up time at 3:00 am. He was very courteous and pleasant even at that time of the morning. His vehicle was spotless, and his driving was excellent. On our return, our driver Nazia was waiting for us at the airport even after our flight was delayed on the runway upon arrival, and our luggage took an extremely long time to get deplaned. Nazia texted me several times to ensure that we knew she would be waiting for us once we cleared the arrival hall. Like our first driver, Nazia was very professional and pleasant with excellent driving skills, and again the car was exceptionally clean. Luxury Lift is now definitely our go to company for airport transportation.

Photo of portia m

portia m
  June 13, 2022

Amazing experience :-) with Nazia today. Nazia was wonderfully helpful, friendly and professional. Came 15 mins early from scheduled time. Enjoyed our car service to the airport:-)

Photo of AhmedJunaid MohammedYousef

AhmedJunaid MohammedYousef
  May 29, 2022

The experience with Nazia was amazing. Throughout the journey she was incredibly kind and helpful. The vehicle was very clean as well. I definitely recommend this ride to anyone who wishes for a truly luxury ride.

Photo of Dianne McRobert

Dianne McRobert
  April 30, 2022

First time using Luxury Limo for a trip away after COVID. Nadia W & Wahid our drivers, were very pleasant, helpful and we had nice conversation with both of them. The vehicles were very clean and they even supplied bottled water. Right from booking, to pickup and drop off it made our trip stress free. Instructions were clear and precise as to, where to go for pick up at the airport. We chose to use the 407 to ensure a delay free trip, and even found adding the extra fee for this use, it was a very good price to use this service. Thank you for a wonderful experience ! We will definitely use your service again, and highly recommend your service. Your business cards will be kept with our passports for future trips. Thank you once again Rick & Dianne McRobert

Photo of Sarah Woloszyn

Sarah Woloszyn
  February 28, 2022

Photo of John Dawson

John Dawson
  February 18, 2022

It was a great experience my driver was on time. The car was clean and my driver was very nice to chat with. I would recommend this service to anyone!

Photo of Don Gerrard

Don Gerrard
  February 17, 2022

Photo of Herminder Flora

Herminder Flora
  February 12, 2022

Very professional with great customer service!

Photo of Gay Cordell

Gay Cordell
  February 01, 2022

Driver was professional and very pleasant and vehicle was spotlessly clean. Will definitely use Luxury Lift and Nazia again. Will also highly recommend this service.

Photo of Asjad Rasheed

Asjad Rasheed
  January 22, 2022

Driver was absolutely amazing! Very professional and arrived ahead of time. Car was amazing and so was their driving! Will definitely be using it again!

Photo of wahid chaudhary

wahid chaudhary
  January 14, 2022

Very professional service. Nice and clean car. Driver was on time and very friendly. I will definitely use the service in future and will recommend all my friends and family to use this company. Keep it up Luxury Lift.

Photo of Suzanne Dice

Suzanne Dice
  January 03, 2022

Arrived a couple days ago the service was excellent the driver David Albarran was amazing! I will definitely use this service and David on my return to the airport as well as my many returns to Cabo! Thank you!,,,😎😍😊👌

Photo of Steve Shaw

Steve Shaw
  January 02, 2022

Photo of Sung WooWoo

Sung WooWoo
  January 02, 2022

Driver was on time, very professional. Will be using again.

Photo of The girl On the outside

The girl On the outside
  November 27, 2021

The prices were very reasonable and the service was excellent. Driver was polite and had an excellent car. The car was clean which gave me peace of mind especially during these uncertain times. The car ride was excellent and I had a great ride. Highly recommend their service and will 100% be using them again.

Photo of Nazia Qamar

Nazia Qamar
  November 27, 2021

excellent service. recommend it highly.

Photo of Maham Wahid

Maham Wahid
  November 27, 2021

Very professional! Driver was on time and the drive was very smooth.

Photo of M Ryan

M Ryan
  November 27, 2021

Excellent service! Driver was on time and the car was in excellent condition. Highly recommend!

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